Help Center

Yes. You can browse published ready-stock products and compare the details currently shown without signing in. Sign in when you want to check out, request a quote, or keep orders, invoices, available documents, and business activity connected to your account.

Checkout is available when every selected Variant is 1–5 pieces and the cart total is 1–20 pieces, subject to the other checkout requirements. Any Variant at 6 or more pieces, or a cart total of 21 or more pieces, requires quote review. A quote may also be needed when availability, timing, or other commercial terms require confirmation.

Use a business workspace when company members need shared access or when company quotes, orders, invoices, and available documents need to stay connected. After signing in, you can create a business or accept an invitation when those actions are available to your account.

Yes. Business administrators can manage members and invitations. Each member's access depends on the role and permissions assigned to that account.

Use Logo Customization to add a logo to an eligible existing style, Existing-style Private Label to review colours, sizing, labels, trims, or packaging on a selected style, and Full Custom Development when a new pattern, construction, or product needs to be developed. Quantity alone does not determine the route.

Contact Cisilka before signing in, or open Account Support after signing in. Share the product or reference, expected quantity, colour and size breakdown, destination, timing, and any branding, label, or packaging requirements you already know.

Open Quotes to review updates, continue the conversation, and follow the next action available for the quote. Checkout is available only when it is shown for that quote. If you cannot access the record, contact support with its reference.

Open Orders to review the status, payment information, delivery details, available documents, and any actions currently connected to that order.

Open Invoices & documents in your account, or open the related order. Proforma invoices, commercial invoices, packing lists, and other documents appear only when they are available for that order.

No. You can start with a Cisilka product link, reference image, physical sample, initial brief, specification, or tech pack. A tech pack is useful when construction, measurements, materials, and finishing details are already defined.

A ready-stock product can be purchased as published without a minimum order when it is commercially available. An eligible style can also be used as the starting point for a logo or private-label request. Mixing published colours or sizes is not the same as developing a new colour or size; available changes are confirmed for the selected style and current production source.

Logo customization starts from 20 pieces per style on eligible existing styles. Private label on selected existing styles starts from 200 pieces, while a specific style or production source may require 300 pieces or more per style and colour. Full custom development generally starts from 500 pieces per style and colour. Final MOQ, size and colour mixing, component minimums, sample options, pricing, and timing are confirmed for the product, route, and current production source.

Use Business & Wholesale when you want to browse ready-stock products, follow the buying route available for an order, request a quote, or use a shared company workspace. Use Custom when you want a logo added, an existing style adapted for private label, or a new product developed from a reference, sample, brief, or tech pack.

Dispatch origin and carrier depend on the order, destination, and confirmed delivery route. Review the checkout, quote, or order information, or contact support before payment when you need confirmation.

Processing follows the payment status and schedule confirmed for the specific order. Review the quote or order information for the applicable preparation and dispatch details, and contact support if no schedule is shown.

Available delivery methods and charges are shown or confirmed for the specific order. Review checkout, the accepted quote, or the order information before payment; contact support if the delivery charge or route is unclear.

Do not assume that shipping is free. Any shipping charge or approved allowance must appear in checkout, the quote, or the order information before payment.

Delivery availability depends on the destination, product, order, and available route. Enter a valid address in checkout or obtain confirmation in the quote or order. A country appearing on the website does not by itself confirm that every order can be delivered there.

You can ask for an expedited option, but availability, service, charge, and timing must be confirmed for the specific order before payment or dispatch. A request does not guarantee that an expedited route is available.

Contact support as soon as possible. Whether an address can be changed depends on the order, payment, fulfillment, and confirmed delivery status. Do not treat the request as accepted until the updated address is confirmed in the order record or by support.

Tell Cisilka before payment or order confirmation if you want to use your own logistics provider. The handover location, carrier details, costs, responsibilities, and timing must be confirmed in the quote or order. Do not arrange collection until those details are confirmed.

Ask for a split shipment when the order needs more than one delivery. Availability, schedule, tracking, and any additional charge must be confirmed for the specific order before the split is arranged.

Whether customs duties, import taxes, clearance charges, or related fees are included depends on the delivery terms confirmed for the specific order. Review checkout, the quote, or the order information before payment. Charges are not included unless the confirmed order terms say that they are.

Use Track order or open the order in your account. Tracking details appear after they are provided for the shipment. If no tracking information is shown, the order may still be in preparation; contact support when you need the record checked.

Contact support promptly with the order number, tracking details, photos, packaging, and any other available evidence. Keep the goods and packaging until instructions are confirmed. The applicable reporting deadline, responsibility, insurance position, and resolution depend on the confirmed order terms, available evidence, carrier findings, and applicable law.

Review the order page and confirmed order terms to see whether a return is available and which deadline applies. If the information is missing or you believe the order record is incorrect, contact support before sending any goods back.

No. Return eligibility depends on the product, order, reason, condition, confirmed order terms, and applicable law. Check the order page or contact support before sending any goods back.

Return eligibility for custom, private-label, made-to-order, branded, printed, embroidered, or altered products depends on the reason, confirmed order terms, and applicable law. Report an incorrect, defective, or materially non-conforming product to support and wait for confirmed instructions before returning it.

The order may not currently offer a self-service return action because of its delivery, payment, product, quantity, or return status. Contact support if you need the order record or available next step checked.

No. Use the available return action or contact support first, keep the goods and packaging, and wait for confirmed return instructions. Do not use an unconfirmed return address or route.

Return-shipping responsibility and the approved return route depend on the reason, confirmed return instructions, order terms, and applicable law. Review the confirmed instructions before sending any goods back.

Any restocking, handling, return-shipping, or condition-related adjustment must be stated in the confirmed return instructions or order terms and remain subject to applicable law. Contact support if a charge or deduction is unclear.

Whether original delivery charges, return shipping, duties, taxes, bank fees, or payment costs are refundable depends on the reason, confirmed order terms, payment route, and applicable law. Review the confirmed return outcome before relying on a refund amount.

After a refund is approved, review the order record and confirmed refund information for its status. Timing depends on the review outcome, payment route, and the receiving payment provider or bank. Contact support if an expected update is not shown.

A standard self-service exchange is not currently available. Use any return action shown for the order or contact support when an incorrect, defective, or materially non-conforming product may need another resolution. Eligibility remains subject to the confirmed order terms and applicable law.

Review time depends on the order, reason, evidence, and any additional information required. The available action or support response will provide the next confirmed step; no universal review time is promised here.

Contact support promptly with the order number, tracking, photos, packaging, and other available evidence. Keep the goods and packaging until instructions are confirmed. The applicable evidence requirements and reporting deadline depend on the confirmed order terms and applicable law.

Use only the payment methods shown in checkout or confirmed for the current quote or order. Availability can vary with the order, currency, destination, account, and payment provider. Contact support before paying if the available route is unclear.

When a hosted payment option is shown, enter payment details only in the payment provider's interface and review the provider notice displayed there. Never send a full card number, password, or one-time verification code to Cisilka support.

Online payment availability can depend on the order, currency, destination, account, provider eligibility, and required authentication. Use only a method shown in checkout or confirmed for the quote or order, or contact support before paying.

Use the current published proforma invoice connected to the order. Check its beneficiary, receiving account, currency, payable amount, and reference. Do not treat bank details from an unrelated or unexpected message as an order instruction.

Use the payment-report action on the order when it is available and provide the requested transfer details or receipt. Reporting a transfer does not confirm receipt of funds; follow the order status after the payment is reviewed.

Pause the payment. Compare the instruction with the current order and published proforma invoice, then verify it through Contact or Account Support. Do not send funds until the discrepancy is resolved through an official channel.

Do not send your password, one-time verification code, or full card number. For a payment or order question, send the order or quote reference and only the receipt, screenshots, or limited transaction details needed to locate the record.

The route and timing for an approved refund depend on the original payment method, review outcome, payment provider, receiving bank, and confirmed order terms. Follow the order status and confirmed refund instructions, and never send full card details to support.

No. You can contact Cisilka before signing in. Sign in when the question is tied to an account, quote, order, invoice, or available document so Account Support can use the relevant account context.

Open Account settings to review the profile, contact, password, and preference options available to your account.

Account Support shows any contact details configured for the account and the available official support channels. Official support remains available when no account-specific contact is configured.

Include the product link or reference, quote or order number, expected quantity, colour and size breakdown, destination, timing, and artwork, photos, or screenshots when relevant. Never send a password, one-time verification code, or full payment card number.