Request an eligible return within 30 calendar days after delivery. Starting from the order keeps the products, reasons, shipping route, and refund estimate connected.
Custom and altered products are not eligible for change-of-mind returns. Bulk and quote-based orders follow their confirmed terms, while product or shipment issues remain reviewable.
Eligibility is based on the delivered order and remaining returnable quantity. A policy page cannot override the status shown for the actual order.
30 days
Request an eligible return within 30 calendar days after delivery.
Delivered
Only delivered quantities that have not already been returned or resolved can be selected.
Order first
Start from the order. Cisilka normally completes the initial review within 1 business day.
The order return flow checks the delivered quantity and asks for the information needed to create a connected return record.
01
Use the return action shown for an eligible order. If it is unavailable, contact support with the order number.
02
Choose the delivered quantities and add a return reason for each selected item.
03
Review the available return route and any amount deducted from the estimated refund.
04
Cisilka normally reviews the request within 1 business day. Keep the products and packaging until instructions are confirmed.
Standard stock items are assessed against the order and product condition. Special commercial or production arrangements need the confirmed order terms reviewed as well.
Do not send goods to an address or carrier that has not been confirmed for the return. Unapproved return shipping can delay the review and may create costs that are not refundable.
Damage, missing contents, incorrect goods, and a shipment marked delivered but not received need prompt evidence and carrier review. They are not ordinary change-of-mind returns.
7 days
Report damage or missing contents within 7 calendar days after delivery. Report a shipment marked delivered but not received within the same period.
Keep the cartons, labels, products, photos, tracking, and any available carrier or handover record until the case is reviewed.
For Cisilka-arranged delivery, the outcome depends on the evidence, cause, carrier findings, insurance, and confirmed order terms.
For customer-arranged logistics, onward transport risk passes to the customer and nominated provider after verifiable handover at the agreed mainland China location, unless the order states otherwise.
Review Shipping & DeliveryA submitted request does not guarantee the displayed estimate. The final amount and route depend on the approved resolution, received goods or evidence, and the original payment method.
The request shows the selected product value less any displayed return-shipping amount. Cisilka does not charge a standard restocking fee.
Approved PayPal or card refunds are normally sent through the original payment transaction when that route remains available.
A bank transfer refund may require verified beneficiary and receiving-account details before it can be arranged.
Approved refunds are normally issued within 5–10 business days after the returned goods or required evidence are received and reviewed.
Original delivery, return shipping, duties, taxes, bank fees, and payment-processing costs are not automatically refundable. Any exception is confirmed for the case or follows applicable law.
General guidance for eligibility, return shipping, shipment issues, and refund timing.
Review the order page and confirmed order terms to see whether a return is available and which deadline applies. If the information is missing or you believe the order record is incorrect, contact support before sending any goods back.
No. Return eligibility depends on the product, order, reason, condition, confirmed order terms, and applicable law. Check the order page or contact support before sending any goods back.
Return eligibility for custom, private-label, made-to-order, branded, printed, embroidered, or altered products depends on the reason, confirmed order terms, and applicable law. Report an incorrect, defective, or materially non-conforming product to support and wait for confirmed instructions before returning it.
The order may not currently offer a self-service return action because of its delivery, payment, product, quantity, or return status. Contact support if you need the order record or available next step checked.
No. Use the available return action or contact support first, keep the goods and packaging, and wait for confirmed return instructions. Do not use an unconfirmed return address or route.
Return-shipping responsibility and the approved return route depend on the reason, confirmed return instructions, order terms, and applicable law. Review the confirmed instructions before sending any goods back.
Any restocking, handling, return-shipping, or condition-related adjustment must be stated in the confirmed return instructions or order terms and remain subject to applicable law. Contact support if a charge or deduction is unclear.
Whether original delivery charges, return shipping, duties, taxes, bank fees, or payment costs are refundable depends on the reason, confirmed order terms, payment route, and applicable law. Review the confirmed return outcome before relying on a refund amount.
After a refund is approved, review the order record and confirmed refund information for its status. Timing depends on the review outcome, payment route, and the receiving payment provider or bank. Contact support if an expected update is not shown.
A standard self-service exchange is not currently available. Use any return action shown for the order or contact support when an incorrect, defective, or materially non-conforming product may need another resolution. Eligibility remains subject to the confirmed order terms and applicable law.
Review time depends on the order, reason, evidence, and any additional information required. The available action or support response will provide the next confirmed step; no universal review time is promised here.
Contact support promptly with the order number, tracking, photos, packaging, and other available evidence. Keep the goods and packaging until instructions are confirmed. The applicable evidence requirements and reporting deadline depend on the confirmed order terms and applicable law.