Orders currently dispatch from China. We can arrange international delivery or hand the goods to your nominated logistics provider within mainland China.
The method, charge, customs arrangement, and estimate shown in checkout or confirmed in the quote or order apply to that shipment.
Processing starts after cleared payment is confirmed. Transit starts after carrier acceptance and remains an estimate rather than a guaranteed delivery date.
1–2 days
Calendar days after cleared payment is confirmed. Transit time starts later.
7–35 days
Estimated from carrier acceptance and subject to destination conditions.
5–14 days
Available only when the faster service is confirmed for the order.
Customs review, remote destinations, holidays, weather, regulatory controls, and carrier disruptions may extend the estimate. Out-of-stock, wholesale, and custom orders use the processing and dispatch schedule confirmed in the quote or order.
Choose a checkout option, confirm a route for a quote or custom order, or appoint your own logistics provider. The confirmed order remains the source of truth.
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Orders dispatch from China using 4PX, YunExpress, partner carriers, or an agreed service such as UPS when available.
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The route, charge, customs arrangement, and dispatch plan are confirmed in the quote or order.
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Appoint your own provider and we can deliver to the agreed handover location within mainland China.
Confirm the commercial and delivery details first, then keep the order, shipment, and evidence connected through delivery.
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Review the recipient, destination, shipping method, charge, and any order-specific terms before payment.
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In-stock orders normally enter processing for 1–2 calendar days. Other schedules are agreed separately.
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Once accepted by the carrier, follow each shipment using the tracking details supplied for the order.
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Check the cartons and products promptly, and keep the packaging and evidence if anything is missing or damaged.
Wholesale and custom shipments can differ substantially. The information below should be checked for the actual cart, quote, or order instead of assumed from a general policy page.
For an eligible tax-inclusive service expressly confirmed for the order, Cisilka and its logistics partners arrange customs clearance and cover the duties or taxes included in the confirmed shipping charge. Other routes may use different terms.
Customers must provide accurate recipient, tax, identification, or import information and cooperate with customs requirements when requested.
Cisilka normally covers delivery to the agreed handover location within mainland China. Any contribution for unusually high or expedited domestic transport must be agreed with the customer in writing before dispatch.
A signed receipt, carrier receipt, or handover photo can record delivery. Onward transport, insurance, customs, and claims then remain with the customer and nominated provider unless the confirmed order states otherwise.
General guidance for delivery cost, coverage, tracking, and shipment support.
Dispatch origin and carrier depend on the order, destination, and confirmed delivery route. Review the checkout, quote, or order information, or contact support before payment when you need confirmation.
Processing follows the payment status and schedule confirmed for the specific order. Review the quote or order information for the applicable preparation and dispatch details, and contact support if no schedule is shown.
Available delivery methods and charges are shown or confirmed for the specific order. Review checkout, the accepted quote, or the order information before payment; contact support if the delivery charge or route is unclear.
Do not assume that shipping is free. Any shipping charge or approved allowance must appear in checkout, the quote, or the order information before payment.
Delivery availability depends on the destination, product, order, and available route. Enter a valid address in checkout or obtain confirmation in the quote or order. A country appearing on the website does not by itself confirm that every order can be delivered there.
You can ask for an expedited option, but availability, service, charge, and timing must be confirmed for the specific order before payment or dispatch. A request does not guarantee that an expedited route is available.
Contact support as soon as possible. Whether an address can be changed depends on the order, payment, fulfillment, and confirmed delivery status. Do not treat the request as accepted until the updated address is confirmed in the order record or by support.
Tell Cisilka before payment or order confirmation if you want to use your own logistics provider. The handover location, carrier details, costs, responsibilities, and timing must be confirmed in the quote or order. Do not arrange collection until those details are confirmed.
Ask for a split shipment when the order needs more than one delivery. Availability, schedule, tracking, and any additional charge must be confirmed for the specific order before the split is arranged.
Whether customs duties, import taxes, clearance charges, or related fees are included depends on the delivery terms confirmed for the specific order. Review checkout, the quote, or the order information before payment. Charges are not included unless the confirmed order terms say that they are.
Use Track order or open the order in your account. Tracking details appear after they are provided for the shipment. If no tracking information is shown, the order may still be in preparation; contact support when you need the record checked.
Contact support promptly with the order number, tracking details, photos, packaging, and any other available evidence. Keep the goods and packaging until instructions are confirmed. The applicable reporting deadline, responsibility, insurance position, and resolution depend on the confirmed order terms, available evidence, carrier findings, and applicable law.