Cisilka connects checkout, payment, order documents, and support records so each instruction can be checked against the actual purchase.
Available methods and any required checks are shown in checkout or confirmed for the quote or order. Stop and verify anything that does not match those records.
No single badge or message proves that an instruction is correct. Verify the payment route, current document, order status, and official support context together.
Eligible card details are entered in fields hosted by PayPal rather than stored as full card numbers by Cisilka.
Bank transfer instructions are published with the current proforma invoice and retained with that order.
Quotes, orders, documents, payment status, and support context remain available through the account.
Payment authentication, limits, transfer confirmation, or an unusual instruction can require follow-up before processing continues.
Checkout shows only the methods currently available for the purchase. Quote and custom orders may use a separately confirmed route.
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Available buyers complete approval through PayPal. PayPal determines wallet eligibility and available funding sources.
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When eligible, card fields are hosted by PayPal and the transaction may require cardholder authentication.
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Place the order, wait for the current published PI, then transfer the confirmed amount to the receiving account shown there.
A payment can require provider approval or card authentication before the order is ready to process. Use the recorded order status for follow-up.
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Confirm products, quantity, address, delivery, currency, total, and the selected payment route.
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PayPal availability, card authentication, buyer eligibility, supported currency, and the online-payment limit may apply.
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The order stores the selected payment method and provider references used for payment follow-up.
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Use the order detail rather than a screenshot or message alone to confirm whether payment is awaiting action, under review, or confirmed.
The current published PI is the order-specific payment instruction. A transfer report records what was sent, while cleared-funds confirmation determines when the payment is treated as confirmed.
Stop before sending funds. Open the order and current PI, compare the beneficiary, receiving account, currency, amount, and reference, then verify the discrepancy through Contact or Account Support.
Use the account record to check what was agreed, selected, published, reported, and confirmed instead of relying on a detached message or file.
The quote conversation, accepted commercial details, and checkout route remain connected for later review.
The account shows the order, selected payment method, and customer-facing payment or processing status.
Published PI, CI, PL, and related documents can be reviewed against the order instead of relying on an isolated attachment.
Account Support can receive order, quote, payment, or return context so the relevant record can be checked.
General guidance for payment availability, bank transfers, account records, and instruction verification.
Use only the payment methods shown in checkout or confirmed for the current quote or order. Availability can vary with the order, currency, destination, account, and payment provider. Contact support before paying if the available route is unclear.
When a hosted payment option is shown, enter payment details only in the payment provider's interface and review the provider notice displayed there. Never send a full card number, password, or one-time verification code to Cisilka support.
Online payment availability can depend on the order, currency, destination, account, provider eligibility, and required authentication. Use only a method shown in checkout or confirmed for the quote or order, or contact support before paying.
Use the current published proforma invoice connected to the order. Check its beneficiary, receiving account, currency, payable amount, and reference. Do not treat bank details from an unrelated or unexpected message as an order instruction.
Use the payment-report action on the order when it is available and provide the requested transfer details or receipt. Reporting a transfer does not confirm receipt of funds; follow the order status after the payment is reviewed.
Pause the payment. Compare the instruction with the current order and published proforma invoice, then verify it through Contact or Account Support. Do not send funds until the discrepancy is resolved through an official channel.
Do not send your password, one-time verification code, or full card number. For a payment or order question, send the order or quote reference and only the receipt, screenshots, or limited transaction details needed to locate the record.
The route and timing for an approved refund depend on the original payment method, review outcome, payment provider, receiving bank, and confirmed order terms. Follow the order status and confirmed refund instructions, and never send full card details to support.