The rules for personal and business accounts, direct purchases, quotes, custom/private-label work, payments, shipping, returns, and trade documents.
These Terms of Service (“Terms”) are entered into with 图得（广州）科技有限公司 (English name registered with China Customs: Cisilka (Guangzhou) Technology Co., Ltd.) (“Cisilka”, “we”, “us”, or “our”).
They govern use of the Cisilka storefront, accounts, business workspaces, quote and custom-request services, orders, payments, trade documents, delivery, returns, and support. By creating an account, submitting a direct order, accepting a quote or PI, approving custom work, or otherwise using a transaction service, you agree to the Terms that are presented for that activity.
The following operational policies form part of these Terms:
Help pages explain current operations but do not override a mandatory law, an individually negotiated written agreement, or an accepted order-specific term.
These Terms serve both individual and business purchasing routes:
Classification depends on the real purpose and circumstances of the purchase, not only the account label. If a person uses a personal account to buy for resale or business activity, the transaction may still be treated as a business purchase to the extent permitted by law.
An Order means a direct storefront order or an order created through an accepted quote/custom route. A Quote is a written commercial proposal. A PI is a Proforma Invoice, a CI is a Commercial Invoice, and a PL is a Packing List.
You must be at least 18 years old and legally capable of entering into the relevant transaction. Information supplied to Cisilka must be accurate, current, and complete.
Keep credentials confidential, use reasonable account security, and notify Cisilka promptly of suspected unauthorized access. You are responsible for activity carried out through your account to the extent allowed by law, except where the activity results from Cisilka’s own security failure.
If you act for a business or another person, you confirm that you have authority to create the account, share the supplied information, accept documents, approve specifications, place orders, and make payment decisions on their behalf. Business administrators are responsible for maintaining appropriate member access and permissions.
We aim to present products, variants, materials, dimensions, colors, stock, pricing, and services accurately and keep material information current. Screen settings, photography, textile lots, manufacturing processes, and natural materials can cause reasonable visual or production variation.
Published information does not create a specification beyond what is stated for the product or confirmed in an Order. A sample, reference image, or prior product controls only the characteristics expressly identified in the approved specification.
Stock and production capacity can change. If a confirmed Order cannot be fulfilled as agreed, we will contact you promptly and provide an available correction, substitution for approval, revised schedule, cancellation, or refund as required by the Order and applicable law. We will not silently substitute a materially different product.
When a product is offered for direct purchase with the material product, quantity, price, and delivery information required for checkout, a contract is formed when the storefront confirms that the Order has been submitted successfully, subject to any payment or other condition clearly displayed before submission. We do not reserve a general right to say that a paid consumer Order never formed.
Saving a cart, joining a waitlist, contacting support, or submitting a quote/custom inquiry does not itself place an Order. Those actions request review or preserve information for a later decision.
A Quote or PI may state an acceptance period, payment condition, sample condition, production condition, or checkout deadline. Accepting it confirms the stated commercial terms, subject to those express conditions. The platform may keep an accepted Quote in a draft checkout state until an available payment method is selected and authorized or cleared.
Before final submission, you must review and correct the products, quantities, recipient, address, payment route, delivery method, and any order-specific terms. The account Order record and published documents provide the durable record after submission.
Storefront prices and available currencies depend on region, product, variant, quantity, customer context, and current configuration. The final checkout, accepted Quote, or PI controls the product price for that Order.
Delivery charges, discounts, bank charges, payment costs, duties, import taxes, customs fees, and other amounts are included only when the checkout, Quote, PI, or Order expressly says they are included. A tax-inclusive delivery service applies only to the shipment and charges expressly confirmed for it.
If a clear technical or clerical error affects material price or quantity information, we will notify you without unreasonable delay. Any correction, cancellation, additional payment, or refund must follow applicable law and cannot be imposed through a hidden post-order term.
Payment methods are the options shown for the actual checkout, accepted Quote, or Order. They may include PayPal, eligible PayPal-hosted card payment, bank transfer, or another expressly confirmed route.
Payment is due at the time or by the deadline stated for the Order. A bank transfer is treated as paid only after cleared funds are received and confirmed. Payment authorization, review, capture, settlement, cancellation, and refund follow the applicable provider and Order state.
Use only the beneficiary and account information in the current published PI or a verified official Cisilka communication. Stop and contact support if bank details change unexpectedly. You are responsible for payer-bank and currency-conversion fees unless the Order expressly allocates them differently.
Approved refunds are sent through the original transaction where reasonably available. Bank-transfer refunds may require verified beneficiary details. Cisilka normally issues an approved refund within 5–10 business days after any required goods or evidence are received and reviewed; the payment provider or bank may need additional posting time.
Custom and private-label Orders are governed by the written Quote, accepted PI, approved samples, specifications, and production requirements agreed by the parties. These may define materials, colorways, branding, labels, packaging, quantity, tolerances, pricing, payment, tooling, samples, approvals, lead time, delivery, and remedies.
The following order of priority applies only to an actual conflict:
An order-specific term prevails only for the subject it expressly changes. The remaining Terms continue to apply. An approved sample or specification controls the agreed product characteristics but does not change price, payment, delivery, liability, or another commercial term unless it says so expressly.
A CI records the commercial and customs facts of the shipment. A PL records packing facts. Neither document introduces a new commercial obligation for the first time unless both parties expressly accept that change in writing.
Informal estimates, calls, chats, or account-manager comments do not amend an Order unless an authorized Cisilka representative clearly confirms the change in a written Quote, PI, Order update, or other durable written record.
Customer approvals must be timely and accurate. Procurement or production may rely on an approved sample, artwork, specification, quantity, or change. Additional work, delay, or cost caused by a later customer change requires written confirmation before it is applied.
An unpaid direct Order may be cancelled through the storefront only while the cancellation action remains available and fulfilment has not started. If payment is being authorized, confirmed, or reviewed, contact support; self-service cancellation is locked to prevent a payment and cancellation from completing at the same time.
After payment is confirmed, a Quote is accepted, procurement or production begins, customization is applied, or fulfilment starts, a change or cancellation is not guaranteed. It requires written approval and may require payment of materials, labour, tooling, payment costs, delivery costs, or other commitments already incurred, to the extent permitted by law and confirmed for the Order.
If Cisilka cancels an unfulfilled portion because it cannot lawfully or reasonably be supplied, we will notify you and refund the amount paid for that cancelled portion, subject to any alternative you expressly approve.
Nothing in this section removes an Individual Consumer’s mandatory cancellation, withdrawal, defect, or refund right.
The current shipping routes and operational estimates are described in Shipping & Delivery. Processing and transit estimates are not guaranteed delivery dates. Customs, remote areas, holidays, weather, regulatory action, carrier disruption, inaccurate recipient information, and events beyond reasonable control may cause delay.
Cisilka may use 4PX, YunExpress, partner carriers, or another confirmed service. Split shipment is permitted when appropriate; any additional customer charge must be agreed in writing before it is arranged.
Address changes are available only within the Order state shown by the storefront. Contact support immediately if a change is needed after payment review, payment confirmation, Quote acceptance, or the start of fulfilment. The current self-service flow does not support changing the delivery country for an existing Order; a requested country change is not guaranteed and may require a new delivery quote or replacement Order.
Unless an accepted Incoterm or order-specific term states otherwise, transport risk remains with Cisilka until delivery to the confirmed address. An Individual Consumer’s transport risk is governed by mandatory consumer law. The buyer must provide accurate recipient and import information and reasonably cooperate with customs or delivery.
Where the customer appoints the logistics provider, risk for onward transport, insurance, clearance, and claims transfers after verifiable handover at the agreed location in mainland China, unless the accepted Order states otherwise. A receipt, logistics record, or handover photo may evidence delivery to that location.
The checkout, Quote, PI, or Order must identify whether a tax-inclusive route applies and, where relevant, who acts as importer of record. Cisilka is not automatically the importer of record for every shipment. The buyer remains responsible for accurate identity, tax, product-use, licence, and import information requested for the destination.
Title to goods passes after full cleared payment unless an order-specific term or mandatory law provides otherwise. Passing of title and passing of transport risk are separate questions.
Check cartons and products promptly after delivery. Signing for a shipment does not by itself mean that an Individual Consumer has accepted product quality or waived a legal claim.
Report visible damage, missing contents, or a shipment marked delivered but not received within 7 calendar days and preserve reasonably available evidence, including packaging, labels, tracking, photos, video, receipts, or handover records. Prompt notice helps preserve carrier and insurance evidence.
A hidden defect or material non-conformity should be reported promptly after discovery. The 7-day logistics evidence period and the 30-day self-service return window do not shorten a non-waivable statutory right or an express written warranty.
For Cisilka-arranged delivery, the available resolution depends on the cause, evidence, carrier findings, insurance, affected goods, and accepted Order terms. A resolution may include repair, replacement, resend, refund, credit, or another written solution. Insurance is not included unless confirmed for the shipment.
A Business Buyer that requests additional cargo insurance must approve its availability, declared value, scope, and charge before dispatch. An order-specific written term may allocate uninsured transit risk differently for a Business Buyer, but it cannot exclude liability that the law does not permit Cisilka to exclude.
The current process is described in Returns & Refunds. Eligible ready-to-order stock products may be submitted for a change-of-mind return within 30 calendar days after recorded delivery if they remain unworn, unwashed, unused, complete, and in resale condition with original labels, packaging, accessories, and materials.
Availability of a self-service return form permits submission for review but does not by itself confirm final eligibility or a refund. Eligibility is determined from the delivered goods, reason, evidence, Order terms, and applicable law.
Custom, private-label, made-to-order, branded, printed, embroidered, or altered goods are not eligible for a change-of-mind return. Incorrect, defective, or materially non-conforming custom goods remain eligible for review and an appropriate remedy.
For a customer-choice return, the customer pays the confirmed return shipping and that amount may be deducted from the refund. Cisilka does not charge a standard restocking fee. Do not return goods before receiving the confirmed route and instructions.
Cisilka does not currently offer a standard self-service exchange. An eligible product can normally be returned and a new Order placed; an incorrect, defective, or non-conforming product may instead qualify for an approved replacement or resend.
The commercial 30-day policy supplements and does not reduce an Individual Consumer’s mandatory rights.
Quotes, orders, invoices, PI, CI, PL, payment records, approvals, account messages, and published document versions may be created and delivered electronically. You agree that a durable electronic record can satisfy a written communication or record requirement to the extent permitted by law.
Review the current published version before relying on a document. A later draft or updated document does not silently rewrite an already accepted Order; a material commercial change requires the written confirmation described in these Terms.
The Terms version in effect when the relevant Order or order-specific document is accepted governs that transaction. Future website updates do not retroactively change an accepted Order unless required by law or agreed in writing. Contact support if you need a copy of the version associated with an earlier transaction.
Members of a business workspace may view or act on business quotes, orders, invoices, documents, approvals, and support matters according to their permissions. The business is responsible for promptly removing access that is no longer authorized.
Cisilka may rely reasonably on an action, approval, delivery instruction, or payment decision submitted through an authenticated account by a person presented as authorized. Contact us immediately if authority is disputed or access should be suspended.
Official support, account messages, published documents, and emails from verified Cisilka channels provide durable communications. A dedicated account manager supports the commercial relationship but does not change these Terms or an Order through an informal or unconfirmed statement.
Cisilka and its licensors retain rights in the storefront, trademarks, product content, photographs, software, templates, methods, pre-existing designs, and know-how. You may use storefront content only for evaluating and purchasing Cisilka products unless written permission says otherwise.
You retain rights you own in logos, artwork, specifications, references, and other customer materials. You grant Cisilka and the production partners needed for the Order a limited licence to use, reproduce, adapt, and transmit those materials to assess, quote, sample, produce, pack, deliver, and support the requested goods.
You confirm that you have the rights and permissions needed for the customer materials and that their use as instructed will not infringe another person’s intellectual property, privacy, publicity, or other right. Cisilka may pause or refuse suspected infringing or unlawful work.
Ownership or exclusivity of a newly developed design, pattern, tooling, sample, photograph, or production file transfers only if an accepted written term says so. Non-public business materials are used for the request and related records; if broader confidentiality protection is required, the parties should sign a separate NDA.
If you submit a review or other public content, you grant Cisilka a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, and display it for storefront and product communication, subject to applicable privacy law and available removal rights.
You must not use Cisilka to:
Availability is subject to destination, carrier, product, customs, sanctions, export, and regulatory restrictions. We may request end-use, importer, identity, tax, licence, or other compliance information and may refuse or suspend a restricted transaction.
Payment providers, banks, carriers, customs agents, WhatsApp, and other external services have their own availability, terms, and privacy practices. Cisilka is responsible for selecting and coordinating its own providers with reasonable care but does not control every external network, bank, customs authority, or customer-appointed provider.
A link or integration does not make Cisilka responsible for an external service’s independent content or conduct. This does not reduce Cisilka’s responsibility for the goods, delivery, payment, or support obligations it has expressly accepted or cannot lawfully exclude.
Individual Consumers retain every protection that applicable law makes non-waivable. If these Terms, a policy, or an Order appears to conflict with such a protection, the mandatory protection controls.
Where mainland China consumer law applies, eligible online goods generally have a seven-day no-reason return right. Consumer-custom goods are excluded from that no-reason right when the exclusion is clearly presented and actively confirmed, but rights relating to an incorrect, defective, unsafe, or materially non-conforming product remain.
Material terms affecting quantity, quality, price, delivery, risk, after-sales service, liability, cancellation, return exclusions, or dispute rights must be presented in a reasonably prominent way. Receipt of goods does not waive a quality claim, and Cisilka does not retain a unilateral or final right to interpret a consumer dispute.
A governing-law or court provision applies to an Individual Consumer only to the extent permitted by mandatory law and does not prevent a complaint, mediation, regulatory report, arbitration right, or court claim that the consumer cannot lawfully waive.
A Business Buyer is expected to review the Quote, PI, specification, sample approval, Incoterm, importer responsibility, delivery route, and suitability for its commercial purpose before acceptance. On delivery, it must inspect within a commercially reasonable time and report an apparent shortage, damage, or non-conformity promptly with available evidence.
Cisilka warrants that goods will materially conform to the accepted written specification at the agreed risk-transfer point. To the extent permitted by law, Cisilka does not warrant an undisclosed purpose, an outcome outside the accepted specification, or a destination compliance requirement that the Business Buyer did not disclose and Cisilka did not accept in writing.
To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, punitive, or consequential loss, or for lost profit, revenue, opportunity, goodwill, or anticipated savings that is not the direct and reasonably foreseeable result of the breach.
Cisilka’s aggregate contractual liability to a Business Buyer for an Order is limited to the amount actually paid to Cisilka for the affected goods and the Cisilka-arranged shipping charge for the affected shipment. This limit does not apply to fraud, wilful misconduct, gross negligence, death or personal injury, or another liability that cannot legally be limited.
Available remedies may include correction, repair, replacement, resend, refund, credit, or another reasonable written solution. Cisilka is not required to provide duplicate recovery for the same loss.
A Business Buyer will indemnify Cisilka for a third-party claim, penalty, or reasonable cost to the extent caused by the buyer’s unlawful instructions, infringement in customer-supplied materials, unauthorized account action, false import or compliance information, or misuse of the goods. This does not cover loss caused by Cisilka’s own breach or fault.
Neither party is liable for delay or failure caused by an event beyond its reasonable control, including natural disaster, epidemic, war, civil unrest, government action, sanctions, export or import restriction, customs hold, port or carrier disruption, labour disruption, utility or network failure, fire, flood, or material shortage.
The affected party must notify the other within a reasonable time, use reasonable efforts to reduce the impact, and resume performance when practicable. The parties should agree a revised schedule, partial performance, alternative route, suspension, or cancellation where the impact is material or prolonged.
This section does not excuse payment already due for goods or services already supplied, and it does not remove a mandatory consumer remedy.
We may restrict or suspend an account or transaction where reasonably necessary for security, suspected fraud, non-payment, unlawful activity, sanctions or compliance review, abusive conduct, protection of another customer, or a material breach of these Terms. Where appropriate and lawful, we will explain the reason and provide a route to contact support.
You may stop using Cisilka and request account closure through available account controls or support. Closure does not cancel an accepted Order, erase an amount due, or require deletion of records that must be retained for transactions, tax, customs, security, disputes, or law.
Terms that by their nature should continue—including payment, intellectual property, confidentiality, records, liability, governing law, and disputes—survive account closure or termination.
These Terms and each Order are governed by the laws of the People’s Republic of China, excluding Hong Kong SAR, Macao SAR, and Taiwan for this purpose, without regard to conflict-of-laws principles.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply, unless an individually negotiated written agreement for a specific Business Order expressly states otherwise.
Before starting formal proceedings, the parties should first send a written description of the dispute and attempt in good faith to resolve it through Cisilka’s official support channel.
A dispute with a Business Buyer is submitted to the competent People’s Court in Guangzhou, Guangdong Province, mainland China. For an Individual Consumer, that court provision applies only to the extent permitted by mandatory law and does not deprive the consumer of a non-waivable forum, remedy, or protection available under applicable law.
We may update these Terms for future use when services, operations, or laws change. The page will show a new “Last updated” date, and we will provide additional notice where required. A change applies prospectively and does not silently rewrite an already accepted Order.
If part of these Terms is held invalid or unenforceable, it will be applied or adjusted to the minimum extent necessary and the remaining parts continue in effect. Failure to enforce a provision once is not a permanent waiver.
Neither party may transfer an accepted Order in a way that materially prejudices the other without consent, except where law permits a transfer as part of a merger, reorganization, financing, or sale and the successor assumes the relevant obligations.
These Terms, the incorporated policies, and accepted order-specific written records form the agreement for the covered subject. They do not create a partnership, franchise, agency, or employment relationship.
The English version of these Terms is the controlling version. Other-language versions are provided for convenience. This rule does not reduce a mandatory language, disclosure, or consumer right under applicable law.
Cisilka may send transaction notices to the email, telephone, account inbox, or business workspace connected to the Order. You must keep those details current and review published Order and document updates.
The seller name and address shown in the applicable Order, Quote, PI, CI, or PL identify the seller details for that transaction. Privacy and general support requests use the official public support channel, not a private account-manager address.
Questions, notices, and disputes may be sent to support@cisilka.com or through the Contact page. Include the account email and relevant Quote, Order, invoice, PI, CI, PL, or tracking reference where available.